Safety Is Our Priority
May 24, 2020
To our patients:
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
- Our office will communicate with you beforehand to ask some screening questions.
- We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
- Our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
- Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
- We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Dr. Carol Jones
Dr. Jessica Scassellati
KCK Dental Professionals team
What to expect at your dental appointment:
- We are working hard to ensure our waiting room has the smallest number of occupants possible at a time. If you would like to make an appointment, have a question about billing, or questions about dental treatment we ask that you call or email us. This will ensure our office is always in accordance with the state and local occupancy mandates.
- A health questionnaire will be sent to you prior to your dental appointment. To minimize your wait time, please fill it out as soon as possible. If you are feeling ill, have any symptoms of COVID-19, have had a recent possible COVID exposure, or have traveled to a high risk area we ask that you call to reschedule your appointment.
- When you arrive for your appointment, we ask that you wait in your car and text or call us to let us know you have arrived. We will respond when we are ready for you to come in. This will ensure you will not have to come to our waiting room until we are ready to bring you back into your treatment room.
- Our front door is locked. When you arrive, if there is not a staff member available to immediately let you in, please knock and someone will let you in shortly. Before you enter, we will check the temperature of everyone entering the office. We are not able to allow anyone to enter with a temperature above 100 degrees.
- To lower the number of people in our office at one time, we ask only the patient with a scheduled appointment come to our office. Exceptions will be made for minors, those needing assistance to their chair, POAs, translators, etc.
- All persons are required to wear a mask upon entering the building, and only allowed to take it off for dental treatment. When you have been brought back to your room, we will have patients rinse with hydrogen peroxide for 30 seconds and wash their hands for 20 seconds. You will be asked to wash your hands again prior to dismissal.
- If you develop symptoms of COVID, or test positive, within two weeks of your dental appointment we ask that you call our office. Patient information will be kept private in accordance with HIPAA laws, this will allow us to notify staff and other patients if necessary.
- When possible, we ask for all payments to be made ahead of time over the phone. If making a payment in-office, please try to limit cash usage.
- If you would like to set up a teledentistry appointment, please call our office and our business staff will help you set a time to meet with one of our doctors on a video call.